The Arx team is passionate about empowering law enforcement leaders to See, Analyze and Act on the critical information impacting the internal & external communities they serve.
Please take a minute and review our positions and see if you might be a fit to join us at Arx!
Arx is seeking a Strategic Account Manager to join our sales team. In this role, you will maintain and expand relationships with strategically important current and target customers. The Strategic Account Manager is responsible for achieving sales quota and assigned strategic account objectives. The Strategic Account Manager represents the entire range of Arx products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by Arx.
The Strategic Account Manager will work in a fast-paced environment to support essential operations of the Sales organization. This position will be located in the Auburn Hills, MI office (except while remote operations continue during COVID protocols) and work closely with the Sales and Sales Support teams and report to the Chief Revenue Officer.
Work with our Arx team! The Arx software platform delivers accessible technologies for law enforcement, where data is clearly seen, easily analyzed and appropriately acted on. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and those that protect them and make communities safer.
Responsibilities
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Performance Measures
Achieves assigned sales quota in designated strategic accounts.
Meets assigned expectations for profitability.
Achieves strategic customer objectives defined by Arx leadership
Completes strategic customer account plans that meet Arx standards.
Maintains high customer satisfaction ratings that meet Arx standards.
Qualifications
Bachelor’s Degree in Marketing or relevant Business or Information Technology field.
Minimum ten years of strategic sales experience in a business-to business sales environment.
Ability to occasionally travel to trade shows, sales conferences and other sales-related events.
Ability to handle multiple projects at once and manage projects through to completion; a focus on deadlines and details.
Experience with Hubspot CRM a plus
Solid knowledge and proficiency with Microsoft Office products
Support various corporate needs, both internally and externally, across the company. From Marketing to Finance to IT and Human Resources, you can work on Arx-wide initiatives to support our employees, clients, stakeholders, and the public sector.
All prospective employees must pass a background check
Organizational Alignment
Reports to the CRO
Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
Closely coordinates company executive involvement with customer management.
Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.
This position may have direct report staff assigned to support responsibilities in specific customers.
Arx is seeking a Business Development Representative to join our sales team. In this role, you will identify prospects and leads through telemarketing and use of Arx CRM system. The Business Development Representative will work in a fast-paced environment to support essential operations of the Sales organization. This position will be located in the Auburn Hills, MI office (except while remote operations continue during COVID protocols) and work closely with the Sales and Sales Support teams to support the day-to-day operations of the team. This is a great position for you if you have solid phone and persuasion skills and want to break into the world of business-to-business sales.
Work with our Arx team! The Arx software platform delivers accessible technologies for law enforcement, where data is clearly seen, easily analyzed and appropriately acted on. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and those that protect them and make communities safer.
Responsibilities:
Collaborate with the Marketing & Sales Team for focused prospecting to assist in uncovering potential opportunities and create a pipeline of qualified opportunities
Make cold calls to public safety prospects and provide calling support for marketing campaigns within territories
Maintain Hubspot CRM with competitor information/contact/statistics
Develop understanding of the competitive landscape in the market and Tyler messaging around assigned software product lines
Develop general knowledge of Arx software and the key differentiators against competitors
Work with leadership on reporting to provide visibility of Business Development activities
Assist with updates to sales intelligence, competitor profiles and other competitive intel requests
Monitor and report on follow up of qualified leads by Sales reps
Develop effective prospecting skills
Develop knowledge of territory, key competitors, existing Arx opportunities/ relationships, client satisfaction, and key messaging that will lead to meaningful interactions with potential prospects
Partner with sales operations and marketing in updating CRM records to achieve campaign, marketing, analytic and data governance goals
Performance Measures:
Achieves assigned sales quota in designated accounts.
Achieves objectives defined by Arx leadership
Maintains high customer satisfaction ratings that meet Arx standards.
Qualifications:
Bachelor’s Degree in Marketing or relevant Business or Information Technology field.
Professional phone demeanor; prior phone and/or customer service experience strongly desired.
Previous sales experience a plus
Ability to occasionally travel to trade shows, sales conferences and other sales-related events.
Ability to handle multiple projects at once and manage projects through to completion; a focus on deadlines and details.
Prior exposure to technology/software sales is helpful.
Experience with Hubspot CRM a plus
Solid knowledge and proficiency with Microsoft Office products
Support various corporate needs, both internally and externally, across the company. From Marketing to Finance to IT and Human Resources, you can work on Arx-wide initiatives to support our employees, clients, stakeholders, and the public sector.
All prospective employees must pass a background check
Work with our Arx team! The Arx software platform delivers accessible technologies for law enforcement, where data is clearly seen, easily analyzed and appropriately acted on. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and those that protect them and make communities safer.
Responsibilities
Provide advanced administrative support to key staff members, including booking travel, submitting expenses, supporting coordination of scheduling as needed. Anticipate needs by handling administrative requests independently and route requests appropriately.
Support the Sales team as it expands and grows as it relates to space coordination, seat assignment, office space logistics and communicating and facilitating the needs and liaising with the facilities team on these needs.
Support onboarding and offboarding activities of Sales team members.
Coordinate onsite or virtual training, workshops, meetings, etc.
Serve as the administrative liaison between the Sales team, the Legal teams, and Accounting. Ensure all internal steps are routed appropriately for efficient completion of the contracting process.
Facilitate the contract process by understanding and alleviating common contract issues; requires interaction with accounting and legal.
Create contract templates and Investment Summaries, route contracts for signature, and file contracts with Accounting.
Maintain knowledge of our products, services, and pricing models.
Identify issues and propose solutions to improve the productivity and efficiency of the Sales team as it relates to Sales Operations or administrative support.
Handle internal and external matters with confidentiality and time sensitivity.
Complete special projects as necessary.
Qualifications
BS/BA degree in related field or equivalent experience preferred.
3 or more years of experience in dedicated Sales Administrative experience preferred
Excellent written and oral communication skills, including presentation skills
Expertise in Microsoft Office (including Word, Excel, Teams, and PowerPoint), Adobe and SharePoint required.
Ability to field a broad range of questions and respond in an appropriate manner
Ability to manage multiple tasks simultaneously and at a fast pace.
Ability to develop relationships and gain trust from cross-departmental stakeholders quickly to help support the efficiency in fulfilling administrative requests.
Self-directed, proactive, analytical and organized.
Trusted to handle details of a highly confidential and critical nature and use excellent judgment at all times.
Meticulous eye for detail, accuracy, and the ability to anticipate, react and thrive in evolving conditions
All prospective employees must pass a background check
Overview
Arx is seeking a Customer Success Project Manager to join our team. You will thrive here if you are highly self-motivated and self-directed in your professional work, and you consider your end users to be of highest importance. The Customer Success Project Manager will work in a fast-paced environment to support Customer Deployment by managing Arx’s customer base and corresponding projects. You will also work directly with the Director of Customer Success to ensure communication of all project elements, and timely and successful customer launches.
This position will work closely with the Customer Success team, and be preferably located in the Auburn Hills, MI office (except while remote operations continue during COVID protocols, and, or if, a remote option is found).
Responsibilities
• Quickly build a clear understanding of our existing and target customers, platform, and features
• Work with the Director of Customer Success to play an integral role in the deployment process
• Manage multiple engagements and work on cross-functional teams in a fast-moving environment, while maintaining devotion to detail-oriented work
• Establish rapport and build strong relationships with customers and Arx employees while demonstrating excellent interpersonal skills
• Promote positivity in everyday interactions with customers and employees alike
• Establish productive, professional relationships with key personnel
• Manage, track, and communicate the status of requirements throughout the project lifecycle
• Ensure that all customer and Arx team feedback is received and escalated to the appropriate team to ensure delivery of customer objectives
• Utilize standard templates to achieve repeatable customer deployments
• Play an active role in the implementation process to have a good understanding of the customer’s existing processes and how they translate to the Arx Platform
• Serve as a primary point of contact for assigned customers, including scheduling, status updates, and inquiries
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Possess the ability to manage a project coordinator support team in the future
Experience:
• 3 – 4+ years of Project Management experience within Technology or SaaS Solutions company, having organized and led technology implementations with repeated success
• Deep knowledge of project management processes, tools, and technologies including Zoho Project, Zoho Sprint, JIRA, Trello Confluence, Service Desk, and/or any SCM systems
• Ability to handle multiple projects at once and manage projects through to completion with a focus on deadlines and details
• Possess effective verbal and written communication skills
• All prospective employees must pass a background check
Performance Measures
• Achieves strategic objectives defined by Arx leadership
• Completes strategic customer account plans that meet Arx standards
• Maintains high customer satisfaction ratings that meet Arx standards
Organizational Alignment
• Reports to the Director of Customer Success and works closely with them to ensure customer satisfaction and problem resolution
• This position may have direct reports supporting them in the future
About Arx
Arx is a Latin word meaning “citadel.” Sentries were traditionally posted on the Arx to watch for signals displayed if the enemy approached. As the sentries saw encroaching danger, a red flag would be raised and a trumpet would blow warning they community of the danger approaching and preparing them to respond.
Today Arx is our modern way of supporting the brave men and women of the law enforcement community, standing on the citadel, and alerting them to potential dangers.
Not only does our name represent the spirit of our company and what we strive to achieve each and every day, but it is also what our customers have come to know us as!
Arx is committed to developing software technologies for law enforcement, where data is clearly seen, easily analyzed and appropriately acted on.
Why work for us?
Arx is a company with a bright future and a strong offering that can really change the world. We have a culture of openness, collaboration, and trust where everyone has a voice, and all opinions are respected.
If you are interested in joining our fast-moving, close-knit, and focused team, please apply!